Refund policy
RETURN & REFUND POLICY
Last updated: August 17, 2026
Thank you for purchasing from Orin Vale. This Return & Refund Policy explains the terms that apply to purchases made through our online store.
1. DIGITAL PRODUCTS
At this time, the products sold through the Orin Vale store are digital products, including digital editions of The Wrong Century.
Due to the nature of digital content, all sales are generally final once the digital product has been delivered, downloaded, accessed, or otherwise made available to you.
After digital delivery has occurred, we generally do not accept returns, exchanges, cancellations, or refund requests simply because you changed your mind, no longer want the product, or did not read or use the product.
This policy does not exclude any refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded under the laws applicable to your purchase.
2. INSTANT DIGITAL DELIVERY
Digital products may be made available immediately after successful payment. Depending on the delivery method used by the store, you may receive access through a download page, email, customer account, or another electronic delivery method.
It is your responsibility to provide a valid email address and accurate information when completing your purchase.
If you do not receive your digital product after completing payment, please contact us before making another purchase.
3. DOWNLOAD OR TECHNICAL PROBLEMS
If you have successfully paid for a digital product but are unable to access it because of a technical issue, corrupted file, incorrect file, broken delivery link, or another problem originating from our store, please contact us.
We will make reasonable efforts to resolve the problem and provide you with a working copy of the digital product you purchased.
A technical delivery problem does not automatically mean that an order must be refunded if the purchased product can reasonably be provided or access restored.
4. DUPLICATE PURCHASES AND BILLING ERRORS
If you accidentally purchase the same digital product more than once, or believe you have been incorrectly or repeatedly charged for the same transaction, please contact us as soon as possible.
After verifying the transaction, we may cancel or refund an accidental duplicate charge where appropriate.
5. DIGITAL CONTENT AND RIGHT OF WITHDRAWAL
Consumer rights regarding digital content vary depending on the country or region in which you live.
Where permitted by applicable law, by requesting or consenting to immediate access to digital content, you may lose a statutory right to cancel or withdraw from the purchase once delivery or performance of the digital content begins.
Nothing in this policy is intended to waive or restrict rights that cannot legally be waived or restricted.
6. UNAUTHORIZED DISTRIBUTION
Purchasing an eBook gives you access to a copy for your own personal use. Purchasing the product does not transfer ownership of the intellectual property, copyright, or publishing rights associated with the work.
You may not reproduce, redistribute, resell, publicly upload, share, publish, or otherwise distribute copies of the purchased digital product except where expressly permitted by applicable law or with prior authorization from the relevant rights holder.
Unauthorized distribution of copyrighted material may result in appropriate action where permitted by law.
7. CHARGEBACKS AND PAYMENT DISPUTES
If you experience a legitimate problem with your purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.
We reserve the right to provide payment processors or financial institutions with relevant order, payment, delivery, download, account, and communication records when responding to a payment dispute or chargeback.
Nothing in this section limits your lawful right to dispute an unauthorized or otherwise legally disputable transaction.
8. FUTURE PHYSICAL PRODUCTS
The Orin Vale store may offer paperback books or other physical products in the future.
The no-return provisions applicable to delivered digital products should not be interpreted as automatically applying to physical products.
If physical products become available, additional terms concerning shipping, damaged or defective products, returns, cancellations, and refunds may apply. This policy may therefore be updated when physical products are introduced.
9. INTERNATIONAL CUSTOMERS
Our products may be purchased by customers in different countries and regions.
Consumer protection laws differ around the world. If the laws applicable to your purchase provide mandatory rights that conflict with a provision of this policy, those mandatory rights will apply to the extent required by law.
Nothing in this policy is intended to exclude, restrict, or override statutory consumer rights that cannot legally be excluded.
10. POLICY CHANGES
We may update this Return & Refund Policy from time to time to reflect changes to our products, store operations, payment methods, or applicable requirements.
The version displayed on our website at the relevant time will identify its most recent update date.
11. CONTACT US
If you have questions about an order, digital delivery, duplicate payment, or this Return & Refund Policy, please contact us at:
Email: Orinvalebusiness@gmail.com
When contacting us about an order, please include your order number and the email address used during checkout so that we can locate the purchase more quickly.